Position ID: NAL-1504-11
Job type: Fulltime
Interview type: F2F
Job description:
Key Objectives:
- Perform application administration duties, such as:
- End User administration (processing new users, terminations and transfers)
- Remote Administration
- Monitor system availability
- Data administration (list of values, predefined queries, Samples, etc.)
- Product Administration
- Document & literature Administration
- Monitoring Scheduled jobs/tasks
- Adhoc reporting
- Monitoring escalated service requests and process accordingly to SOPs
- Create documentation (SOPs) and maintain documentation per standards
- Tracks application enhancements including, but not limited to, bug fixes, change requests, and regression
- testing for Application Maintenance with clients
- Track and perform quality assurance processes for production and administration tasks
- Administers all project work related to the Application Environment, including but not limited to adhoc data
- loads, queries, administration and the coordination of configuration releases
- Administers production schedules and activities relating to routine data feeds into the production and test
- databases (i.e.: 3rd party data, legacy system data, etc.)
- Supervises queue of escalations from the Tier I helpdesk for supported Application related issues
- Performs ad hoc Admin levels tasks including but not limited to: User Changes, Meta Data Changes and
- System enhancements
- Provides proactive monitoring and issue detection to ensure system quality and stability
- Understand business requirements for key performance indicators and translate these into the design of new
- reports with underlying analysis
- Manage projects to develop solutions for obtaining business intelligence from company systems and external
- data sources
- Shape ad hoc analysis requirements to balance client objectives and data constraints
- Deliver analysis reports in a logical manner, in a way that clearly and concisely draws out the key findings,
- and provides recommendations for client interpretation
- Develop and maintain the processes required to produce regular client KPIs and support their production
- and any subsequent “ drill down” analysis required
- Management of own time, drawing up logical plans for activities ensuring sensible timescales are devised,
- communicated and met
- Produce appropriate KPI trackers for clients and internal customers. These need to be produced on time and to
- the specification agreed by relevant business unit
- Creates reporting systems to monitor business performance ensuring relevance, quality and accuracy
- Creative approach to problem solving and ability to take a fresh look at established procedures
- Develop models for client analysis and other business applications
- Adjusts technical systems to accommodate changes in business practice.
- Develops interfaces between company and client information systems, where necessary
- Supports business with requirements for business pitches. This will include proposed structures
- territories for new teams and market analysis
- Actively participate in the Business Intelligence team as well as larger Operations Department
- Flexible hours may be required to cover offhour process
Job Holder Specification:
- Graduate level with good numeric and analytical skills
- Good SQL Server/Oracle, Data Warehouse, ETL, database utilities (TOAD, SQL Plus, Exp/Imp, etc.), Power Point skills and Excel skills (1 to 2 years’ Experience)
- Experience of: Salesforce.com, Veeva, Oracle on Demand (CRM) or other SaaS Technologies
- Desirable SQL Reporting Services, Cognos (Administration, Reporting, Metrics Studio, Framework Manager and Transformer skills)
Location:
- The jobholder is required to be located at Ashfield’s Headquarters, Ivyland, PA.
Interested candidates can send resumes to jobs@nallas.com with position ID in subject line
