PRODUCTION / APPLICATION SUPPORT ENGINEER - Philadelphia, PA

Position ID: NAL-1409-09

Job Type: Contract / Contract To Hire
Duration: 6 Months to a Year
Interview Type: Phone & Skype

Role Description:

• The team is responsible for development, deployment and support of back office systems. Services are deployed across multiple geographically distributed data centers.  The technology stack is J2EE, RESTful Web Services, Linux, Perl, Ruby, Python and Bash.  Splunk is required.
• Monitor system health, maintain the system with biweekly deployments to production.
• Fulfill SLAs for clients as the demand increases is an ongoing challenge.

Responsibilities: 

• Analyze and respond to production issues in a timely manner
• Ability to analyze issues, seek and diagnose relevant data in order to generalize alternative solutions in order to determine the best solution
• Identify monitoring strategies and approaches that can be automated and executed to gauge the health of the system
• Identify performance measurement strategies to ensure SLAs are being met
• Implement the approaches identified on an ongoing basis
• Identifying issues and bottlenecks and fixing them
• Responding to customer issues that are escalated to the support team and resolving the issues.
• Provide feedback to developers and QA team members to improve the supportability of the services.
• Must be willing to support on-call rotation and deployment activities
• Update and document issues on Team Wiki for future reference.
• Work with back end development for Root Cause analysis for issues that may the result of bugs.
• Explain events to business analyst when questions concerning RCA are raised.
• Perform Log analysis and perform root cause analysis of production issues.
• Reporting on performance and application stats

Preferred qualifications:

• 8-10 years of  hands on production support experience
• Possess an advanced and thorough understanding of application development concepts, including database concept structures, software/application development techniques and testing techniques
• Demonstrated customer support mindset & mannerism
• Must understand the flows of request and responses for web apps and how this is represented later downstream in batch
• UNIX/Linux background
• Experience with Linux Operating System basics – vi editor, scripting
• Strong scripting expertise – Shell Scripting, Python, Perl or Ruby.
• Thorough understanding of UNIX to look for logs and figure out issues.
• Ability to Check logs for stuck threads, and bounce managed instances when needed
• Ability to check queue managers running service bus to see & act on status MQ Series queue managers.
• Experience in SPLUNK is a must.
• Experience with Virtual machines
• Good problem analysis skills
• Exceptional interpersonal communication skills: verbal, written and listening
• Familiarity with HTTP and TCP/IP protocols.
• Familiarity with Restful web services.
• Familiarity with Object Oriented Databases and Object oriented programming.
• Good understanding of Errors and Exceptions.
• Strong troubleshooting skills.
• Familiarity with MOM (Message oriented Middleware).
• Ability to accept, learn and adapt to new technologies.
• Bachelor’s Degree in Computer Science or related field.

Interested candidates can send resumes to jobs@nallas.com with position ID in subject line