PEGA SSA with Production Support Experience - Parsippany, NJ

Position ID: NAL-1403-28

No of Positions: 1Type: Contract Interview 
Type: Phone/Skype

Technically excellent PEGA SSA with good written and oral communications. The following will the nature of tasks he/she will be involved.

Required Skills:

Incident Management

• Manage incidents in production environment

• Provide triage analysis to the end user

• Provide temporary solution or workaround solution within the agreed SLs

• Document a Root Cause Analysis (“RCA”) of the production defect

• Provide permanent solution/fix to the issue

UAT support

• Work with the Quality Center team to fix production defects

• Secure the production move approvals

Release and Deployment into production support

• Create a deployment package and submit PPM, , i.e., the project management tool to submit and track work requests, request to the IT Operations team for deployment to production servers

Analysis & Design for Maintenance releases,

• Perform detailed analysis and design for the CR

• Create impact analysis document, detailed software technical design documents

• Secure signoffs on the design

Construction and Unit testing

System testing

UAT support

• Work along with the Quality Center team to fix production defects

• Secure the production move approvals

Release and Deployment into production support

• Create a deployment package and submit PPM request to the IT Operations team for deployment to production servers

Interested candidates can send resumes to jobs@nallas.com with position ID in subject line