Production Support/Manager - Philadelphia, PA

Position ID: NAL-1505-22
Job type: contract
Interview Type: Phone and Skype
Duration: 12+ months

Job Description:

• Strong team player with great communication skills, both written and oral
• Analytical, conceptual thinker who enjoys solving problems
• At least 3 years of software development, with applicable Java experience
• Solid grasp of software fundamentals including data structures, algorithms, and object oriented design
• Experience with integrating and testing software and systems
• Experience in production support is a plus
• Experience with python and other scripting languages
• Experience using SPLUNK is a plus
• Experience in Quality Assurance is a plus: test planning, automation, fault isolation, troubleshooting
• UNIX/Linux background
• Deep understanding of HTTP, web applications, and service oriented architectures
• Experience developing with databases; experience with Oracle and/or Cassandra is a plus
• Experience with Scrum or other Agile methodologies
• BS or graduate degree in Engineering, Computer Science

PRIMARY RESPONSIBILITIES:

• Incident Management – restore normal service as quickly as possible and minimize adverse impact on business operations and customers
• Categorize, investigate and resolve support issues and inquiries pertaining to the functional operation of supported applications/services
• Analyze simple to complex query or data issues and determine appropriate technical resolution or escalation to appropriate senior support teams and/or management

Interested candidates can send resumes to jobs@nallas.com with position ID in subject line